Full Service Move

Cancellation Policy

Booking Request Cancellation As long as your booking request hasn’t been accepted by the technician, you can withdraw (cancel) the request. You won’t be charged for the booking request. But, if you cancel after the booking request has been accepted, your reservation will be subject to the terms of our cancellation policy. If you need to cancel your reservation (an accepted booking request) refer to this article instead. You can withdraw a pending booking request by emailing support@bllaborservices.com and requesting such. If the request is still pending you will not be charged any cancellation fees. Effective 5/01/2018 Cancellation Policy If you need to postpone or reschedule your current date email us immediately at support@bllaborservices.com ​ Our cancellation policy varies by the amount of notice provided, as detailed below. If you want to cancel a booking request see this article. 7 DAYS (OR MORE) NOTICE There is no fee to cancel your reservation when at least (7) days notice is provided. LESS THAN 7 DAYS NOTICE A $50.00 (per reservation) cancellation fee will be charged in the event that you need to cancel your reservation and are providing less than (7) days notice. The cancellation fee will be subtracted from your original deposit amount and the remaining balance, if any, will be refunded to your credit card. LESS THAN 24 HOURS NOTICE Cancellation requests received less than 24 hours prior to your scheduled service are subject to a $150.00 (per reservation) No Show Fee, in addition to the $50.00 cancellation fee. RESERVATION ABANDONMENT Reservation abandonment occurs when the technicians are unable to provide services despite being dispatched or having already arrived at the designated address provided by the customer. Examples of this could include: 1. The customer is not at the designated location or is not prepared for services to be provided 2. The technicians are unable to reach the customer using the contact information provided by the customer, or the customer fails to respond to contact attempts 3. No materials is available on site for the technicians to service.. Any of the above will result in a scheduled service having to be abandoned and will thus incur a $150.00 ‘No Show Fee’ in addition to the $50.00 cancellation fee. HOW TO CANCEL You can submit a cancellation request by calling (336) 439-9440 Full terms & Conditions found online at www.bllaborservices.com/policies

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